FAQ
Import Questions, Processes, Etc.
Canadian Compliance
Do I need a PAL or RPAL to purchase from you?
Yes and No… You don’t need a license to buy most parts. However, according to Bill C21 you do need a PAL to purchase certain items, including all
Barrels, Magazines and Pistol Slides as well as other “Prescribed Parts”. Our compliance team along with our legal counsel has come up with the
following list:
RPAL Required:
-All pistol and revolver barrels.
-All pistol slides.
-All complete lower parts kits and slide completion kits designed to complete Glock and Sig P320 pattern pistols.
-All rail kits designed to complete Glock Pattern Pistols.
-All rifle barrels less than 18.6” designed for Semi-Auto Center Fire Rifles.
PAL required:
-All magazines and rifle clips regardless of application.
-All rifle barrels except those listed above.
-All revolver cylinders.
-All AR15 pattern parts that are integral to the functionality of the firearm.
-All AK pattern parts that are integral to the functionality of the firearm.
-All M14 pattern parts that are integral to the functionality of the firearm.
-All parts for CX4 Storm, Ruger Mini 14 and all other rifles deemed prohibited under OIC.
Do you pin magazines? Are the magazines you sell legal in Canada?
Yes, they are legal. All magazines will be pinned to be Canadian compliant before import into Canada. This typically means 5rds for rifle magazines and 10rds for pistol magazines. Some exceptions apply. We DO NOT sell any variation or style of LAR-15 Pistol magazines. All AR-15 magazines are pinned to 5rds regardless of the magazine body size.
The items you sell on your website, are they legal in Canada?
Yes, they are legal. We only list products that are available and legal to the Canadian market. All items are verified by our compliance department; please note compliance is subject to change based on Canadian permittance.
Canadian Inventory
Do you have product already in Canada, ready to ship?
We have a select inventory of items already available in Canada.
They are listed in the category 'In Canada Now!'
These products will have a “BCW-” at the beginning of their product code, and will say 'In Canada Now' in the product description. These items will be shipped as soon as possible from our Canadian facility.
Otherwise, all other items will be imported from the US accordingly.
Orders that include both "In Canada Now" items and items being imported from the US, will be held until the order is completely fulfilled and is in Canada. If you do not want to wait, please place a separate order with only 'In
Canada Now" inventory and it will be shipped as soon as possible.
Firearms
Do you import firearms?
General Questions
What does the 'Pending' order status mean? What does the 'Received' order status mean? What does the 'Processing' order status mean?
When an order is 'Pending', it has been put on hold for something that is required to complete the order. It may be payment, PAL credentials missing or something else that is noted on the order.
When an order is 'Received', it has not yet been accepted into our import schedule. Your credit card is charged upon submission of your order.
When an order is updated to ‘Processing’, it has been assessed and added to the next import schedule.
When an order is updated to ‘In Transit to Canada’, it is being processed for shipping at our Canadian facility.
If we have any concerns or comments about your order, we will email you. Please allow 1 week to process your order.
Why is my item backordered?
We are at the mercy of supplier availability; if an item is backordered or out of stock with the supplier during procurement, or has a long lead-time in production, you will be notified and your order will be moved to the following import.
We will not import an item unless we have a pre-sale order from a customer.
Why are your prices in USD?
We source all of our items from suppliers in the US, so our costs are in USD. Due to constant changes in the exchange rate, our prices must be in USD. Otherwise, we would need to constantly update our prices to keep it fair.
Is the price at checkout the final and total price? Are there any additional fees?
The price at checkout is the final total price which includes all taxes, fees, etc. There are no additional fees after checkout.
Why did I not get an email reply?
First, please check your junk/spam folder.
Customers who use 'Hotmail' may have trouble receiving our updates.
If you have sent us an email and have not received a response, please be patient because we get hundreds of emails a day. Emails will be answered in the order they are received.
If you have questions about a specific order, check your order status for updates before emailing.
Do you have a phone number? I want to talk to a real person.
We only accept inbound email communication. We do not accept phone calls at this time. Please send your inquiries through our Contact Us page. Include your phone number and if warranted, someone will call you back.
Why do I need to make an account?
We appreciate your business and want to make purchasing on our site as easy and secure as possible. By making an account, it allows you to view the most up-to-date status of your order. You can easily track your order history and view all status updates within your account information page.
How do I see my order history from the old website?
Please click here to access our legacy website. Login to see your order history.
Import Questions, Processes, Etc.
Do you ship to Canada, or the US?
Products purchased from this website can only be shipped to a valid Canadian address.
We do carry some inventory in our AZ warehouse. US customers click here for more information.
The item showed 'In Stock' when I purchased it, but I received an email saying I have to wait until the next import?
We sell on a PRE-ORDER basis unless otherwise specified. Please see our Import Process page for details.
How does your import process work?
What am I agreeing to when I click the "Import Process Agreement" at checkout?
By agreeing to these terms and conditions, you hereby understand that all orders are on a pre-sale basis unless otherwise specified in the product description. You also hereby agree that you have read the Import Process and Canada Imports page.
When is the next import? When is the order cut-off date? Where can we see updates on the current import?
Please see our Current Import Updates page for more details.
The projected import date has passed. Where is my order?
We understand your concern. Please note that our import dates are tentative and subject to delays due to unforeseen circumstances like permitting, weather, shipment issues, roadside emergencies, etc. We try our best to keep our customers informed of the most recent updates to the shipment. Please see our Current Import Updates page for more details.
Shipping, Returns & Refunds
What are your shipping, return, & refund policies?
Please click here for our shipping, return, & refund policies.
I ordered something that has a requirement to hold a valid PAL to purchase. My PAL has expired or is not valid, how do I get a refund?
If the product(s) has already been imported and your PAL is deemed invalid, only non-PAL required parts will be sent to you and the PAL-required product(s) will be cancelled. A refund will be issued by way of a coupon. If a coupon is not desired, we will put the item up for sale on our site under consignment. Once the item sells, we will retain 30% to cover handling and admin, then refund the remaining owed to you.
Please email all queries to info@aztecharmory.com.
Is my packaged insured?
The standard insurance coverage from Canada Post is $100 CAD. For additional insurance coverage, please make a note in the order comments and we will request an EMT payment from you to cover the additional requested insurance.. For more information, click here.
Backorders
If an item is backordered or out of stock with the supplier during procurement, or has a long lead-time in production, you will be notified and your order will be moved to the following import.
We can also offer a substitution for the product or a coupon code for future purchases.
DISCLAIMER:
"GLOCK" is a federally registered trademark of GLOCK, Inc. and is one of many trademarks owned by GLOCK, Inc. or GLOCK Ges.m.b.H. Neither Firing Squad Firearms, nor this site are affiliated in any manner with, or otherwise endorsed by, GLOCK, Inc. or GLOCK Ges.m.b.H. The use of "GLOCK" on this page is merely to advertise the sale of GLOCK pistols, parts, or components. For genuine GLOCK, Inc. and GLOCK Ges.m.b.H products and parts visit www.glock.com.