Shipping and Returns

Shipping

Canadian customers are subject to wait for our regularly scheduled imports. See Import Process for details. Customers from other countries, please contact us.

Shipping Rates

Canadian Shipping Rates:

$21.95 USD Flat Rate

Orders cannot be combined to save on shipping. When items are backordered, they are shipped as they become available resulting in multiple mailings. Any applicable shipping refund is at the discretion of Aztech Armory.

Any additional shipping charges are at the discretion of Aztech Armory (i.e. Oversized or overweight packages may have an additional shipping charge).

Please Note:

All packages are shipped with Canada Post and are covered under a $100 insurance policy.

If you would like more insurance added to your package please inquire directly with us and you will be charged an additional insurance fee, in accordance to your specified insured amount. See the Canada Post website for insurance rates.

Aztech Armory is not responsible for lost or stolen packages.

Cancellations

A 20% restocking fee will be applied on orders that are cancelled after the status has been updated to 'processing'. A 50% restocking/service fee will be applied on orders that are cancelled within 30 days of the expected import date.

For items recently prohibited under OIC, if the product(s) has already been procured by us, we will not be able to provide you with an immediate refund. See more details here.

Refunds

Refunds will be made in USD. Any exchange rate discrepancy between purchase date and refund date is not the responsibility of Aztech Armory or its affiliates. Canadian bank charges are not the responsibility of Aztech Armory or its affiliates.

Returns & Exchanges

Please email us before returning any items. Items without return authorization will not be accepted.

Returns or exchanges must be arranged within 10 days of receipt of your order.

Returns must be unopened and in the original packaging.

A 5% restocking fee will be applied on returns and exchanges when a store credit is issued.

A 20% restocking fee will be applied on returns and exchanges when a refund is issued.

Some vendors are charging cancellation fees on pre-orders, these will be passed along to our customer where applicable.

No returns on custom orders/special order requests, electronics, chemicals, surplus (when specified) or clearance items.

Defective items are not warrantied by Aztech Armory. Returns of defective merchandise are subject to manufacturer approval.

        Returns in CANADA must be sent to:

        Aztech Armory

        PO Box 21088

        Penticton, BC V2A 8K8

When returning product, we require the use of Canada Post. The package must be trackable and the tracking number must be emailed to us as soon as possible. Aztech Armory does not refund shipping costs, or cover return shipping unless pre-approved. We will not accept COD or damaged packages.

Again, Aztech Armory is not responsible for lost or stolen packages.